PRIVACY POLICY

Our Policy

Who we are

Suffolk Escape Academy is an escape room business located in:

Suffolk Academy, Church Farm, Church Rd, Barrow, Bury Saint Edmunds IP29 5AX, UK

Our website address is: https://www.suffolkescapeacademy.com/

Contact information: Email: info@Suffolkescapeacademy.com

What personal data we collect and why we collect it

We collect personal data for booking purposes. This includes:

name, address, email address and contact telephone numbers.

We also collect technical information, to give user’s the best experience. This includes:

System information, such as IP Address, browser type and version, and operating system.

We collect transactional details to pay for bookings – done through our secure payment system where no card details are stored.

Data is collected through our contact forms, through email and our booking system.

We use Cookies to help optimise our website to give users the best experience. Data we collect is for use for booking purposes or for signing up user’s consent for us to send offers and news about Suffolk Escape Academy. You can opt out of cookies at anytime.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Analytics

We use analytics plugins to track user’s experiences.

This data is analysed to ensure smooth running of the site and to give users the best possible experience – through tracking.

We also use analytics for Information about your activity on our site.

Who we share your data with

We do not share any personal data with anyone. All data is stored securely and will be stored for up to a year.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We use technical measures such as encryption; security measures such as two-factor authentication; and measures such as staff training in data protection to ensure your information is kept safe.

For any other information

Please email info@Suffolkescapeacademy.com